Privacy Policy

Introduction

Medisanica is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you use our clinical reference and documentation support platform.

By using Medisanica you agree to this policy. If you do not agree, please do not use the platform.

Intended Use and Limitations

Medisanica is a clinical reference and decision-support tool for licensed healthcare professionals.

It is not a medical device, does not provide patient-specific medical advice, and does not replace clinical judgment.

Information We Collect

• Account information: name, credentials, email, organization, license verification.
• Usage information: query content, timestamps, feature usage, device/browser, IP and general location.
• Clinical queries: de-identified scenarios only; do not enter patient-identifiable information.

How We Use Information

• Provide and operate the platform; verify credentials; improve performance and safety.
• Respond to inquiries and provide support; send important updates.
• Comply with legal obligations and enforce terms.
• We do not sell personal information or use queries to train public AI models.

Use of AI and Service Providers

We use third-party cloud and AI providers under contractual data-protection obligations.

Content sent through our integrations is not used to train public models.

Data Security

• Encryption in transit and at rest; access controls; secure hosting; regular assessments.
• No method is 100% secure; we strive for commercially acceptable protections.

Data Sharing and Disclosure

• Service providers under confidentiality terms.
• Legal requirements; protection of rights and safety.
• Business transfers with continued protection.
• With your consent in specific contexts.

Data Retention

• Chat logs and clinical queries auto-delete after 30 days.
• Users can delete chat history at any time.